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How To Order

shipping-pic.jpgWhat fits in a box? We aim to ship your order with as little packing waste as possible.  We therefore recommend that you   bear  the following guide in mind when placing your order:

1 Box =

16 x 500g tubs of food + 2 treats OR

15 x 500g tubs of food + 1 bone OR

14 x 500g tubs of food + 1 bone + 2 bags of treats

OR

8 x 1.4kg chubbs + 1 bone OR

8 x 1.4kg chubbs + 2 bags of treats OR

48 x 200g Dinner for Dogs Tubs

 

What is the size of the tubs and chubbs?

Our packaging comes in two sizes:

500g tubs - 18cm x 12.5cm x 5cm (7" x 5" x 2")

1.4kg chubbs (large sausage-like tubes) 25cm x 9cm (10" x 3.5")

 

Do you have a minimum order for delivery? Our minimum order for deliveries is 5kgs. If we were to ship any less than this it will run the risk of defrosting in transit. If you wish to order less than 5kgs then you will need to collect from our Factory Outlet, or visit one of our stockists. To find your nearest stockist, click here.

 

When will my order be received? Orders received Monday to Thursday before 2pm will be packed and dispatched that day for next day delivery via a courier.  Orders received after 2pm will not be processed until the next day.

Orders received after 2pm Thursday, or on Friday, Saturday or Sunday will be processed on Monday for Tuesday delivery.

Please therefore bear in mind that we do not deliver on Saturday, Sunday, Monday or public holidays such as Good Friday, Christmas Day, Boxing Day and New Year's Day.  Orders received on these days will be dispatched on the next working day.

If you have any concerns about when your order will be received, please feel free to call us.

 

Do I have to be in to receive my order? No Our courier is instructed to always leave your parcel safe at your address if there is no one home to accept delivery.  If necessary, you can specify a safe location (eg in a shed, garage or with a neighbour) when placing your order.

 

What do I do if I don't want to, or can't pay through PayPal?  We have the payment option of SagePay available at our checkout. This form of payment will securely process your card details without the need of PayPal. 

 

 

 

 



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